May 2025 Visa Acquirer Monitoring Program (VAMP) Update: Key Changes and Implications
Summary of Updates Visa Global Risk has announced significant updates to the 2025 VAMP, aimed at streamlining the payment ecosystem and addressing industry feedback. Key changes include: Increased Thresholds: Higher thresholds for acquirers to minimize disruptions. ...
The Future of Online Customer Service: Trends to Watch
The landscape of online customer service is rapidly evolving, driven by technological advancements and changing consumer expectations. As we look to the future, several key trends are emerging that will shape how businesses interact with their customers. This article...
Friendly Fraud Evidence: How Sellers Can Combat False Claims Effectively
Friendly fraud, often referred to as chargeback fraud, occurs when a customer makes a purchase with their credit card and later disputes the transaction, claiming it was unauthorized or that the product was not delivered. Unlike traditional fraud, where a criminal...
2025 Ethoca Asia Partner Forum Highlights
Highlights of the 2025 Ethoca Asia Partner Forum, taking place at the Hyatt on the Bund Hotel in Shanghai. Terence Chau, Director of Risk and Compliance at Austreme, was invited as a panellist to share insights and discussions on "The Future of Dispute &...
Unlocking the Future: Join Us at the 2025 Ethoca Asia Partner Forum in Shanghai!
Join us on April 28th for the 2025 Ethoca Asia Partner Forum, taking place at the Hyatt on the Bund Hotel in Shanghai. We are thrilled to announce that Terence Chau, Director of Risk and Compliance at Austreme, was invited as a panellist to share insights and...
High-risk Merchant Categories and Why You Need to Urgently Detect Them
High-risk Merchant Categories and Why You Need to Detect Them Expansion to ecommerce has opened up new avenues for fraud, especially when it comes to certain merchant categories. These merchants often engage in activities that pose a higher risk for financial losses,...
The Role of Automated Customer Service for Online Businesses
The Role of Automated Customer Service for Online Businesses In the fast-paced world of online business, the demand for efficient and effective customer service has never been higher. With consumers expecting immediate responses and seamless experiences, automated...
How to Choose the Best Merchant Acquiring Risk Provider for Your Ecommerce Business in 2025
How to Choose the Best Merchant Acquiring Risk Provider for Your Ecommerce Business in 2025 Ecommerce businesses face increasing risks from fraud, chargebacks, and regulatory challenges. Selecting the right merchant acquiring risk provider is crucial to safeguarding...
Austreme has completed annual PCI-DSS onsite audit
Austreme has completed its annual PCI-DSS (Payment Card Industry Data Security Standard) onsite audit, with the latest version – 4.0.1. This certificate is a Service Provider Level 1. Some changes from PCI DSS v4.0 to v4.0.1 include: Requirement 3 Provided...
Red Flags Unchecked: How Merchant Website Content Puts Your Business in the Crosshairs
Red Flags Unchecked: How Merchant Website Content Puts Your Business in the Crosshairs In the digital payments ecosystem, acquirers and payment service providers face a growing threat that often goes undetected until it's too late: high-risk merchant website content....
Austreme Joins the Career Expo 2025 at Hong Kong Lingnan University
We are truly honored to have been part of the esteemed Lingnan University Careers Expo, organized by Hong Kong Lingnan University on March 12, 2025. The Careers Expo exemplified excellence in bridging the gap between academia and industry, offering invaluable...
Protecting Your Business from Friendly Fraud: How ICS Can Help
Protecting Your Business from Friendly Fraud: How ICS Can Help In today's digital age, businesses face numerous challenges when it comes to managing online transactions. Unlike traditional fraud, where malicious fraudsters use stolen information to make online...
Transform Your Business with Verifi Order Insight: Reduce Chargebacks and Boost Revenue
As a trusted partner of Visa’s Verifi RDR, Austreme is dedicated to helping merchants efficiently resolve disputes and chargebacks, ensuring smoother operations and enhanced customer satisfaction. Transform Your Business with Verifi Order Insight: Reduce...
Top Features of RDR (Resolve Dispute Resolution) Every Merchant Should Know About
As a trusted partner of Visa's Verifi RDR, Austreme is dedicated to helping merchants efficiently resolve disputes and chargebacks, ensuring smoother operations and enhanced customer satisfaction. RDR (Resolve Dispute Resolution) is a powerful tool designed to...
Austreme Participates in HSUHK Careers Fair 2025: Bridging Education and Industry for Future Opportunities
Austreme was honored to participate in the HSUHK Careers Fair, organized by The Hang Seng University of Hong Kong on February 25, 2025. This event provided a fantastic platform for us to connect with talented students and explore the exciting intersection of...