Chargeback Prevention Service

Powered by Ethoca

chargeback prevention service

Chargeback Prevention Service

Upon receiving pre-dispute alerts from Ethoca, Austreme will forward case information to the merchant, payment service provider or acquirer. Cardholder-confirmed fraud or pre-disputes will be alerted in Austreme’s Chargeback Prevention System, giving merchants the opportunity to prevent a dispute. If merchant wishes to set-up Auto-Refund, Austreme can facilitate auto refund by transmitting validation information and initiating refunds via Visa CyberSource or Mastercard MPGS.

chargeback prevention service

Two Chargeback Prevention Services

chargeback prevention service

Chargeback Prevention

chargeback prevention service

Chargeback Prevention with Auto-Refund

Who Needs It


Payment Service Providers

Acquiring Banks

How it Works

chargeback prevention service


  • Providing a fully automated dispute resolution system that simplifies time-intensive manual handling and reduces workload of staff

  • Easy and seamless to integrate via API
  • Online portal for easy access and case management, anywhere any time
  • Simplify communications with issuer by returning feedback or actions taken regarding the pre-dispute 
  • Set up auto refund to enhance and create a frictionless dispute management

Benefits of chargeback prevention service

  • Prevent chargebacks
  • Reduce chargeback ratio and amount
  • Stop fulfillment to customer and recover goods
  • Minimise friendly fraud
  • Recover revenue loss and dispute related costs
  • Save time spent on managing disputes
  • Improve overall customer experience
  • Seamless pre-dispute management

Our Compatibility


by mastercard


by mastercard


a Visa Solution

Why Austreme


Quality and intelligent merchant services developed by our team


A global Fintech Company trusted by customers and banks worldwide


Decades of experience working with merchants, acquirers and payment service providers


Daily support from our qualified and professional in-house IT team

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