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Resolve Disputes
with RDR & Order Insight

Automatically resolve pre-dispute cases with participating Rapid Dispute Resolution (RDR) issuers using a robust decision engine, customized by seller for real-time resolution

Resolve pre-disputes automatically

Resolve pre-disputes automatically via a robust decision engine with rules set by the seller

Accepted pre-disputes in real-time

Accepted pre-disputes are resolved in real-time with a cardholder credit

Improve customer experience

Improve customer experience with automatic resolution at the point of inquiry

Global Reach

Network of global issuers across multiple card brands

Thousands of participating issuers in global markets support quick resolution services at the pre-dispute stage, preventing a chargeback from ever occurring.

Reduced Risk

Resolved pre-disputes do not affect sellers Visa dispute ratio*, removing processing risks

Reduce demand on operations and costs associated with dispute management, while avoiding the constraints of high-risk monitoring programs.

Improved Experience

Exceed customer expectations by resolving pre-disputes quickly with a credit, improving brand loyalty

Extend your customer service through the issuer, supporting a better customer experience and increased loyalty.


Sellers can resolve pre-disputes earlier in the process, controlling the post-purchase experience

Eliminate the blind spot in dispute submissions and determine which cases to resolve at the pre-dispute stage – by automation or quick review – and stop chargebacks from ever happening.

Watch RDR in action

Watch this short video to see how Verifi’s RESOLVE solution will help your business resolve disputes quickly and easily


Expanding global coverage across multiple card brands

Reduced manual requirements for dispute and chargeback processing

Robust reporting and analytics

Benefits of RDR

Rapid Dispute Resolution promptly resolving customer complaints before they escalate to chargebacks, this tool effectively helps maintain a low chargeback-to-transaction ratio, contributing to a more favorable business environment.

Access global network of Visa issuers

Order Insight®

Issuers and cardholders access detailed purchase information from sellers via a global data-sharing network to prevent disputes at first customer inquiry.

CE3.0 qualified transaction data can enhance deflection of Visa 10.4 disputes*

Reduce customer billing confusion

Improve the customer experience

Cardholder Digital Experience

Self Serve Online Banking

Customers access digital receipts in their online portal or mobile app.

Call Center Experience

Live Customer Support

Call center agents enhanced transaction detail through back-end banking platform

Fraud Dispute Deflection

Systematic Dispute Deflection

CE3.0 lets sellers more easily identify first-party misuse and block future disputes.*

Order Insight connects sellers to issuers to provide customers with seller business and purchase details in real-time, at point of inquiry to clarify confusion and prevent disputes.

Why Order Insight?


Enhanced Deflection to Combat First-Party Misuse

Enhance deflection of Visa 10.4 disputes with CE3.0*

Deflect first-party misuse Visa 10.4 disputes with enhanced qualified transaction detail. Order Insight provides qualified merchant data to Issuers to identify and block first-party misuse, reducing fraud and dispute ratios at the pre-dispute stage.

Expansive Global Network

Network of global issuers across multiple card brands

One integration connects you to a global network of 100% of all Visa issuers and expanding coverage of non-Visa issuer portfolios.

Dispute Prevention with Data Transparency

Data transparency reduces cardholder confusion and provides an opportunity to validate sales

Make it easy for customers and issuers review purchase details at transaction inquiry, to combat friendly fraud, preventing unnecessary disputes and fraud claims.

Improve Customer Post-Purchase Experience

Present compelling evidence to cardholders at initial inquiry to validate sales and combat first-party fraud

Empower your customer with simple, on-demand access to order details to self-resolve purchase inquiries with participating issuers.

Prevent disputes before they count against Visa’s dispute ratio

Grow brand loyalty by clarifying transaction confusion and purchase history

Benefits of Order Insight

Enrich the customer experience with data transparency

The Dispute Management Process

Total Dispute Management solutions leverage Visa’s network to provide protection from fraud and non-fraud disputes, increasing profits for payments stakeholders and enhancing customer experience. Verifi’s RESOLVE solution includes RDR and CDRN which enables sellers to provide an automated resolution or a seller-initiated credit at the pre-dispute stage.

Need More Details about RDR & Order Insight ?

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