The Future of Online Customer Service: Trends to Watch

The Future of Online Customer Service: Trends to Watch

The landscape of online customer service is rapidly evolving, driven by technological advancements and changing consumer expectations. As we look to the future, several key trends are emerging that will shape how businesses interact with their customers. This article...
2025 Ethoca Asia Partner Forum Highlights

2025 Ethoca Asia Partner Forum Highlights

Highlights of the 2025 Ethoca Asia Partner Forum, taking place at the Hyatt on the Bund Hotel in Shanghai. Terence Chau, Director of Risk and Compliance at Austreme, was invited as a panellist to share insights and discussions on “The Future of Dispute &...