Three Levels of Defence
Chargeback Prevention
A multi-layer chargeback defence system is essential for businesses – to protect revenue and maintain acquiring and customer relationships.
Why You Need Multi-Layer Chargeback Defence
Incorporating chargeback tools at different stages of the chargeback cycle creates a comprehensive defence strategy – enhancing overall efficiency and effectiveness in managing chargebacks.
Deflect chargebacks at any stage
Post-purchase and transaction follow up
Real-time alerts and notifications
Proactive Prevention
Early-stage tools such as pre-dispute alerts and automated customer service can help identify potentially fraudulent transactions and proactively resolve transaction issues – reducing the overall likelihood of chargebacks.
Automation for Efficiency
Automating chargeback processes at various stages can significantly reduce manual workload, speed up response times, maintain data collection and document consistency, and streamline chargeback operations.
Customer Satisfaction
By facilitating communication and dispute resolution with customers, businesses can respond quickly to chargeback claims – increasing the chances of a successful resolution, and improve customer satisfaction.
Say Goodbye to Chargebacks
By creating a robust framework that addresses chargebacks at every and any stage, businesses can effectively minimize losses, enhance customer trust, and streamline their dispute resolution processes.
A Three Level Chargeback Defence
LEVEL 1: Post-Purchase
Transaction Clarity
Intelligent Customer Service
Order Confirmation
Transaction Details
Delivery Information
Shipping Tracking Link
24 Hour Customer Support
LEVEL 2: Pre-Dispute
Pre-Dispute Alerts
Ethoca Alerts
Real-Time Alerts
Chargeback Prevention
Initiate Refunds
Stop Fulfilment of Goods
Reduce Chargeback Rate
LEVEL 3: Representment
Comprehensive Evidence
Intelligent Customer Service
Accurate Dispute Documents
Communication Evidence
Streamline Chargeback Management
Win Chargeback Representments
Meet Chargeback Deadlines
pre-dispute alerts
How it works
Austreme is an authorised global integration partner of Ethoca Alerts, and a Mastercard approved service provider. With Austreme’s extensive technical expertise and experience in payment and chargeback risks, merchants can confidently leverage Ethoca Alerts.
How Pre-Dispute Alerts Help You Stay Ahead
Reduce Chargeback Rate
By receiving alerts in near real-time, you can stop fulfillment or issue a refund before a chargeback is filed—cutting dispute volumes at the source.
Increase Acceptance Rates
Fewer chargebacks mean a healthier risk profile, which can improve transaction approval rates and reduce false declines.
Lower Operational Costs
Managing representments is time-consuming and expensive. Alerts reduce the need for manual investigations and documentation, freeing up your team.
Strengthen Issuer and Acquirer Relationships
Proactive resolution of disputes builds trust with issuers and acquirers—helping maintain strong partnerships and avoid compliance issues.
Improve Customer Experience
Resolving issues before they become chargebacks shows customers you care—leading to better satisfaction and loyalty.
Catch potential chargebacks early
We Make it Easy to Provide Transaction Clarity
Customers often initiate disputes due to confusion regarding transactions they do not recognise on their bank statements.
Enhancing post-purchase clarity helps reduce misunderstandings, lowers the likelihood of friendly fraud, and improves overall customer satisfaction.
learn more
Chat to our AI
Want to learn more about Ethoca Alerts? Chat to our AI to discover and ask questions, hassle-free.
start now
Ready To Make a Real Change To Your Chargeback Strategy?
Contact Us
+852 5527 7278
1209 Delta House, 3 On Yiu Street, Shatin, N.T., Hong Kong
Monday-Friday: 9am – 6pm
Get Started
Discover how our advanced customer service solution can streamline operations and build stronger relationships with your customers.