Intelligent Customer Service
Leveraging automation to minimise transaction disputes and deliver exceptional customer experiences
Improve Customer Experience
Seamless and personalised assistance to address customer enquiries, including order status and shipment updates—all with just a few clicks!
Resolve Customer Disputes
Optimise customer service operations by automating responses to common enquiries and allow reporting of issues or refund request—significantly reducing disputes.
Lower Operational Costs
Reduce operational costs by automating repetitive tasks while providing 24/7 support, and handling a large volume of enquiries.
Automation for Seamless Customer Transactions
Generate invoices and send receipts automatically—ensuring customers receive immediate confirmation of their recent purchases.
Enhance customer support and provide follow-up functions, minimising customer confusions and automate timely updates about order status, shipping details, and any other important information post-purchase.
Customisation to suit your needs
Incorporate your logo and branding, creating a cohesive and personalised experience that reinforces brand identity and enhances customer engagement.
Features
What We Offer
These features work together to create a seamless and efficient customer service experience, enhancing satisfaction and reducing the likelihood of customer disputes.
Automate Invoices
Effortlessly issue invoices to your customers and incorporate automated customer service functions for post-purchase support.
Multi-Language Support
Engage with customers in various languages, allowing for seamless communication across different regions and demographics – enhancing accessibility and satisfaction.
Shipping and Delivery Updates
Provide real-time shipping and tracking updates, keeping customers informed about the status of their orders throughout the delivery process.
Communication Evidence
Track and maintain all interactions with customers, creating a comprehensive database of communication history and documents.
Benefits
Empowering Customer Satisfaction
By automating 65-80% of repetitive tasks, customer service and support agents can focus on more challenging and complex issues that require human interaction.
24/7 Availability
Automated customer service provides round-the-clock support, allowing customers to resolve issues at any time
Streamlined Communication
Chatbots and automated responses can provide instant answers to common queries – reducing overall wait times
Self-Service Options
Customers can access self-service enquiry system for managing orders, refunds, and returns without needing to contact support
Consistent Quality of Service
Ensures that customers receive the same high-quality responses, regardless of when or how they reach out
Zero Chargebacks with Intelligent Customer Service
Fast Resolution of Queries
Automated systems provide immediate responses to customer inquiries, addressing issues before they escalate into chargebacks.
Consistent Communication
Automated updates on order status and transaction details keep customers informed, reducing confusion and dissatisfaction that can lead to chargebacks.
Accurate Record Keeping
Maintain detailed transaction records, providing clear documentation that can be used to resolve disputes and counter chargeback claims effectively.
Fight First-Party Fraud
Intelligent Customer Service that maintains accurate and consistent documentation accepted by Card Schemes to fight First-Party Fraud.
Transaction Records
Provide proof of the transaction, including invoices, receipts, and order confirmations. These documents establish that the customer made the purchase.
Product Information
Include detailed descriptions of the products purchased, along with images or videos. Visual evidence can clarify any misunderstandings regarding product quality.
Proof of Delivery
Include shipping confirmations, tracking numbers, and delivery receipts – to demonstrate that the product was sent and received by the customer.
Communication Evidence
Record and maintain all interactions with the customer, such as emails, chat logs, and support tickets. These records show attempts to resolve any issues prior to the chargeback.
Contact Us
+852 5527 7278
1209 Delta House, 3 On Yiu Street, Shatin, N.T., Hong Kong
Monday-Friday: 9am – 6pm
Get Started
Discover how our advanced customer service solution can streamline operations and build stronger relationships with your customers.